Refund and Returns Policy

Saws.com Return Policy

Last Updated: 09/16/2025

Thank you for choosing Saws.com. We’re committed to providing exceptional products and support to ensure your experience is a success.

If you ever need to return an item, please review our guidelines below. This policy is designed to meet all Google Merchant Center requirements for clarity, timelines, and customer rights.

Return Authorization

No returns of products will be accepted without a valid RMA number. Please contact our Customer Support department at info@saws.com  to request an RMA number and detailed return instructions. Returns without prior approval may be refused, returned to the shipper, or may be subject to long delays in processing and crediting.

Unopened Merchandise

We will gladly accept any unopened product back for a full refund within 30 days from the day it was delivered. Please note that return shipping is not free. You will need to purchase shipping directly from UPS or FedEx.

If free shipping was included in your order, the cost of outbound shipping will be deducted from your refund.

Opened Merchandise

Products that have been opened but not used may be returned within 30 days of delivery and are subject to a 25% restocking fee to cover inspection, cleaning, and repackaging.

Opened items must be in salable condition with original packaging and materials included.

Important: Used or installed items may not be returned unless approved under warranty or defect claims.

Engine-Powered Equipment

It is federal law that gas-powered equipment shipped with any fuel or oil in the tank can’t be returned due to federal shipping requirements for hazardous materials. If this is the case, the product can be returned to the customer, and the customer can then ship the fueled unit to the manufacturer’s service center for inspection and repair, if the problem is under the manufacturer’s warranty.

Factory Direct & Special Order Items

Directly shipped items can only be returned if the manufacturer has agreed to accept the return. If authorized, the customer is responsible for all shipping charges, both to and from, and in addition, a 25% restocking fee will be assessed. Custom-built and non-stock items are final sale and are not returnable.

Cancelled Orders

Orders in ‘Shipped’ status cannot be canceled. Once an order has shipped, it has left our facility and is in the carrier’s possession. Should you refuse an undamaged item for any reason, an Order Return Fee will be assessed, which includes all freight charges and handling costs to process the return.

Installed Products

Products that have been installed and then used or put into service cannot be returned. Damage, malfunction, or defect resulting from improper installation will be the sole responsibility of the installer or purchaser and not the seller. Warranty includes coverage, terms, and conditions, are determined solely by the manufacturer of the product, and all warranty claims must be directed to the manufacturer’s authorized service centers/warranty support for processing.

Damaged Products

Please inspect all deliveries before signing for your shipment:

• If damage is apparent, do not accept the delivery. Call us immediately.
• If you believe there may be concealed damage, write “Possible Freight Damage” on the delivery receipt.
• Do not throw any packaging away until your inspection is complete.
• Your failure to note may limit your ability to make a freight claim.

Defective Products

Please test your product within 15 days of receipt. In the event you believe you have received a defective item, please contact us or the manufacturer right away. Most problems are easily remedied over the phone with technical assistance.

In the event your product is deemed defective through normal troubleshooting processes and is within the warranty period you can expect a:

• Free replacement of the defective product subject to availability. OR
• Full refund to your original form of payment if a replacement product is not available or desired.

In some cases the defective product may need to be returned to our warehouse or the manufacturer for further analysis. In that case, we will often provide a prepaid return label.

Please be sure to return all defective products in their original packaging, along with all parts and accessories. Be sure to have your model and serial number available when you contact support.

Exchanges

Exchanges will only be accepted for defective products; no product can be exchanged under any other conditions.

The exchange process starts by getting in contact with Customer Support to get a Return Material Authorization (RMA) number. The terms of an exchange for a defective product are no different than a return of a defective product, so please see the section on returns.

Holiday Return Extension

Orders received between November 1 and December 31 are eligible for our Holiday Return Extension Policy, during which time the holiday gift is eligible for return until January 31 of the following year. All other return policy conditions must be met, including the authorization of an RMA number, the condition of the product, and any applicable shipping and restocking charges.

Important Notes

• Packages should be well-packed to avoid damage.
• Refunds will be credited back to your original payment method within 5–7 business days after inspection and approval.
•  Unless Saws.com has provided a prepaid label for defective merchandise, the customer is responsible for the return shipping cost.
•  Saws.com reserves the right to deny any return that does not meet these specifications.